2 Returns are only accepted on items listed as ‘New’, ‘New Surplus’, ‘Used Tested’. Returns are not accepted on any items that are ‘ SOLD AS IS ‘. Returns only accepted if we have been contacted within the 7 days, NO EXCEPTIONS. All returns must be accompanied by an RMA number, issued by ASI. Buyer pays return shipping and any duties, taxes and tariffs. Cancelled and unpaid orders may be subject to a restocking fee at our discretion. Return on alleged faulty items will be subject to a restocking fee if determined to be functional in lab testing. Fees generally range from $75-$150.
All customers of ASI, Automation Surplus Inc., through the act of purchase, agree to indemnify and hold harmless it’s parent, partner, affiliate companies, or any of the staff, management, or ownership from any claims, resulting from the application or handling of purchased items, that damages them or any other party in any way whatsoever. No warranty, No liability on all safety items and on all individual boards/cards from any individual system, panels, drives as we do not know what happens to them when they leave our facility. We mark each item with our own code to prevent any possible tampering and to prevent any unscrupulous buyer from swapping their item with ours.